Support

Welcome to VoipSwitch Support

CRM System

The main tool for logging issues and requesting services is the CRM System. CRM uses a Request Ticket system to log your requests and issues you with a Request Number. Your Requests are logged through this system and received and actioned by VoipSwitch Support.

Please provide as many details as possible; it will help to identify the type of problem and your request will be forwarded to the correct support person.

Tickets are processed 24/7.

Here is a link to the CRM login page: https://update.voipswitch.com/CRM

To learn how to raise a Request Ticket see the video tutorial:

• CRM - Installation Request
• CRM - Report an issue

Only clients having active support can apply for the assistance of our support team. The first year of support is included in the purchase price and can be extended for another year for an extra charge.

Video tutorials

Here is a link to the video tutorials page: Video tutorials



If you have any support questions about CRM, please email us at support@voipswitch.com

VoipSwitch Support

See also

• New Customer Guide
• VoipSwitch Hardware Requirements

24/7 emergency contact:

Yahoo IM: voipswitch_s Tel. +44 208 136 9011