Frequently Asked Questions

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Added by Pawel Grabarz, last edited by Pawel Grabarz on Apr 14, 2012 (view change)

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Frequently Asked Questions

About Client types
- If I setup "Caller ID prefix" for my IVR Client does it affect his ANI number recognize when registering without a PIN?
All Softphones
- Can I have a special, unique design of softphone?
- Can the softphone be customised under my name and with my logo?
- What windows versions are supported for SipLink and Vippie?
Codec
- Is it possible to call between clients with different primary codecs?
DIDs
- Where is information regarding DIDs and their configuration in Voipswitch?
General questions
- Can customers buy accounts or add funds online?
- Do I need a PSTN gateway
- Do you have any suggestions for a firewall I can install Software or hardware.
- How can I put multiple prefixes under a reseller?
- How I can implement an access number for calling cards
- How long does it take to get the system up and running?
- How to display account state information on an ip phone
- Is it possible to use SIP terminals (phones, gateways) with the voip tunnel technology
- What are the necessary MIME types that have to be declared in a web server to allow dialers to download?
- What is the CallShop module for
- What is the difference between a mirror (replication) of the database and a backup Which one should I use?
Other questions
- Missing .NET configuration tab in IIS Configuration manager
- Missing Web Service Extensions page in IIS configuration when using Windows XP
PC2Phone (SIPLink)
- Can I use the SIPLink softphone in countries where voip is blocked?
- I use PC2Phone dialer in Microsoft Windows Vista and I can't hear the ringtone.
- PC2Phone dialer doesn't connect to server. I use Microsoft Windows Vista operating system and Windows Firewall is on.
- What skins are available for a SipLink?
Portal
Reseller System (VSR)
- Can a reseller edit a client's Personal Data in VSR?
- Can I block a reseller's rights to delete accounts?
- Can I change the title "VSR System" to a title of my own?
- What do I do if I do not see active calls in VSR?
Routes panel
- How do I open the Routes panel?
SMS
- How to send SMS between users?
Symbian
- How to get IMEI number of device working with Symbian system?
VoIP
- Can I offer DIDs - virtual phone numbers - to voip users?
- Can the software be used as an IP PBX?
- What does IVR stand for?
- What is Automatic Number Identification (ANI)?
- What is Post Dialing Delay (PDD)?
VoipBox
- Does the system support recharge PINs?
- How to add a new language for VoipBox?
- How to change the account state scenario to get rounded amount of money?
- How to change the format of time announcement in scenarios "+ time"?
- How to modify scenario to play available time?
- I need to change the IVR voice files. Where can I find them and how can I change them?
- What I can do when I have a problem with max pin length?
VoipSwitch
- Call logs are not visible on Voipswitch but users are able to call. Why?
- Calls are not getting connected, message "Destination has higher tariff's rate than...". How to allow such calls?
- Can the speed dial feature be used in conjunction with 2-stage dialing?
- Can users call each other?
- Does the "Balance share" function comply with priorities in dialing plans?
- Does VoipSwitch handle SIP redirect?
- Does VoipSwitch supports Class 5 features?
- Does VoipSwitch support STUN servers?
- How can I use VoipSwitch in wholesale termination
- How to find the application which is blocking VoipSwitch ports?
- In the VoipSwitch logs window messages appear like - "Client from xxx.xxx.xxx.xxx did not respond to authorization request" or "Client from xxx.xxx.xxx.xxx did not send expected messages".
- Is VoiceMail included
- Redirection service doesn't work when there is no answer. The client has properly configured the redirect service in the portal but after about 60 seconds of ringing the call is terminated instead of redirect.
- The call log is showing "Cannot find voice rate..." and my voice rates are ok!
- VoipSwitch doesn't start one or more listeners on port X, what's the reason?
- What about ANI, DID, and PIN callback
- What about SMS callback
- What else do I need apart from VoipSwitch
- What is VoipSwitch and who is it designed for
- What kind of voip services can I offer using VoipSwitch
- Which DTMF standard does VoipSwtich support?
VoipSwitch Manager (VSM)
- How to change a sort order in the Detailed and Summary billing?
- I've properly configured VoipSwitch Services, but rules are still not checked. What's the reason?
- VoipSwitch Services doesn't work. Why?
Voipswitch Startup Services
VoipSwitch Web Config (VSC)
- Can I change the title "VSC System" to a title of my own?
- Is there a web interface for the administrator
- What do I do if I do not see active calls in VSC?
VoipTunnel
- How to check a VoipTunnel Server version
- How to overcome a runtime error when starting VoipTunnel Server application
VSPortal
- Is there a web interface for end-users?

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Page: About Client types Page: All Softphones Page: Codec Page: DIDs Page: General questions Page: Other questions Page: PC2Phone (SIPLink) Page: Portal Page: Reseller System (VSR) Page: Routes panel Page: SMS Page: Symbian Page: VoIP Page: VoipBox Page: VoipSwitch Page: VoipSwitch Manager (VSM) Page: Voipswitch Startup Services Page: VoipSwitch Web Config (VSC) Page: VoipTunnel Page: VSPortal